Rewards troubleshooting
Modified on Thu, 5 Nov at 6:52 AM
A few things worth checking before you get in touch.
I traded but my streak did not move
Your streak advances on days you trade. Open the Activity tab on your Loyalty Program page to check your current streak and its milestones. If it still does not look right, contact support.
I earned a reward but cannot see it
Claimed PVX shows in your balance at the top of your home screen, and reward boxes appear in the Boxes tab. If you claimed something and cannot find it, contact support and we will take a look.
My PVX balance or tier looks wrong
Contact support with your account details and we will check it for you.
I do not see the rewards features in my app
The Loyalty Program is shown to eligible Pivex Membership members. If you do not see your PVX balance or the Loyalty Program, it may not be enabled for your account yet — contact support so we can check your account.
A task will not complete
Each task on the Tasks tab shows exactly what is needed and how close you are — it is worth checking the requirement there first. If you have met it and the task has not completed, contact support.
Need a hand with your rewards? Contact us at support@pivex.com or through Live Chat and we will take a look at your account.