Rewards troubleshooting

A few things worth checking before you get in touch.

I traded but my streak did not move

Your streak advances on days you trade. Open the Streak tab on your Loyalty Program page to check your current streak and its milestones. If it still does not look right, contact support.

I earned a reward but cannot see it

Claimed PVX shows in your balance at the top of your home screen, and reward boxes appear in the Boxes tab. If you claimed something and cannot find it, contact support and we will take a look.

My PVX balance or tier looks wrong

Contact support with your account details and we will check it for you.

I do not see the rewards features in my app

Make sure your app is up to date. If you still do not see your PVX balance or the Loyalty Program, contact support so we can check your account.

A task will not complete

Each task on the Rewards tab shows exactly what is needed and how close you are — it is worth checking the requirement there first. If you have met it and the task has not completed, contact support.

Need a hand with your rewards? Contact us at support@pivex.com or through Live Chat and we will take a look at your account.