What happens if my subscription payment fails?

Modified on Wed, 29 Jul at 5:20 AM

If a renewal payment doesn’t go through, don’t worry — your subscription isn’t cancelled straight away. Trading pauses until the payment clears, but you keep full access to your account and dashboard, and the system retries automatically.

What happens, step by step

Your renewal payment fails. Trading is paused, but you can still log in and see everything.
The system automatically retries the charge over the course of the month.
As soon as a payment succeeds, trading switches back on and a new renewal date is set.
If nothing clears within the month, the subscription closes and you’d start a new one to continue.

Trading paused vs subscription closed

	Trading paused	Subscription closed
When	A charge failed, retries running	No payment cleared all month
Platform access	Stays on	Ends
Can you recover it?	Yes — a successful payment fixes it	No — you’d start a new one

Good to know

The quickest fix is usually to update your payment method — trading re-enables as soon as a charge succeeds.
While a payment is outstanding, you can’t progress or pass a challenge.
A failed payment shifts your renewal date forward to when the payment actually clears.

Retries are always at the standard monthly price. To avoid interruptions, keep a valid card on file with enough funds before your renewal date.