Can I cancel or change a reward request after submitting it?

INTERNAL DRAFT NOTE — confirm before publishing: (1) can traders cancel a request in "waiting withdrawal" status, (2) does cancelling restore trading access immediately?

Yes — while your reward request is still in the “waiting withdrawal” review status, you can cancel it by contacting our support team via Live Chat or at support@pivex.com. Once a reward has been approved and processed, it can no longer be cancelled or changed.

Keep in mind:

• During the “waiting withdrawal” period, your trading account is unusable until the request is either approved or rejected. Cancelling the request restores your trading access.
• To change the amount or your bank details, cancel the pending request and submit a new one with the corrected information.
• The account review process may take up to 5 business days, particularly for the first withdrawal.

For the full withdrawal walkthrough, see How does the reward process work?