Can I switch an account after I accidentally purchase the wrong account size?

This answer covers both plans. Jump to the one you are on: Pivex Classic (one-time purchase)  |  Pivex Membership (monthly)

Not sure which you have? Open your dashboard — your accounts are grouped under a Membership tab and a One-time tab.

Pivex Classic (one-time purchase)

Once an account type or size has been purchased, it cannot be switched or modified. If an incorrect account was selected, a new purchase for the correct one will be required.

Once an account is purchased, your profit target, rules, and specific conditions for the Trading Challenge are set. It’s essential to choose the right account type initially to ensure your trading goals align with your selected account size.We always recommend double-checking the account type before completing your purchase.

If you believe a system error or technical glitch resulted in the purchase of an incorrect account, please contact our support team at support@pivex.com. We will promptly investigate the issue to identify and resolve any system-related mistakes.

Our support team is available to guide you in making the right choice for your trading strategy.

Pivex Membership (monthly)

On Pivex Membership, moving to a larger account size mid-way is allowed and straightforward.

• Upgrading does not move your renewal date.
• A larger size is charged at the standard monthly price — the introductory price applies to a first purchase only.
• If you bought the wrong size, contact us as soon as you can and we will talk you through the options.

Read more: Holding more than one membership · Pricing