Is KYC required? How does the KYC process work?

Yes, KYC (Know Your Customer) verification is a mandatory step at Pivex — but it is only required after you successfully complete the Trading Challenge and are ready to transition to the Pivex Traders Stage.

KYC helps us comply with international financial regulations and ensures that all payouts and funded trading activity are securely and legally processed.

When Is KYC Required?

• Not required during the Trading Challenge
• Required once you pass the Challenge and qualify for a Pivex Traders Account
• Necessary before receiving any payouts
  

The Trader Agreement Comes First

Before initiating KYC, you will be presented with the Pivex Trader Agreement.

• This agreement outlines the terms and conditions of your funded trading account.
• A checkbox will appear during the KYC setup process, where you must agree to the terms before continuing.

This agreement must be acknowledged before uploading your KYC documents.

What is KYC?

KYC (Know Your Customer) is the identity verification process used by financial institutions to confirm the identity and eligibility of a client. It’s a critical step to ensure compliance with anti-money laundering (AML) and anti-fraud regulations.

What Documents Are Required?

• Once you pass the Challenge and begin the KYC process, you’ll need to submit:
• Government-issued photo ID
  (passport, national ID, or driver’s license)
• Proof of address
  (utility bill, bank statement, or tax document — dated within the last 3 months)

How Does the KYC Process Work?

1. Log in to your Pivex account
2. Go to the KYC section in your user profile
3. Agree to the Trader Agreement via checkbox
4. Upload your valid ID and proof of address
5. Wait for the review (1 business day for individuals, up to 3 for companies)
   

Once your documents are approved, your Pivex Traders Account will be activated, and you’ll be able to request payouts as per your account terms.

Common Reasons for KYC Rejection

KYC may be rejected due to:

• Blurry or illegible documents
• Mismatched registration and ID details
• Outdated documents (older than 3 months)
• Wrong file formats (use JPG, PNG, or PDF)
• Incomplete documents (missing address or name)
• Poor-quality selfies (if self-verification is required)

What to Do If Your KYC Is Rejected

• Check your email: We will send a detailed reason for the rejection
• Correct the issue: Make sure all documents are clear, accurate, and properly formatted
• Re-upload your documents via the KYC section
• Contact support at support@pivex.com if you need help

Please allow up to 2 business days for your resubmission to be reviewed.

Why Is KYC Important?

KYC helps Pivex:

• Prevent fraud and financial crimes
• Ensure traders are legally eligible to receive payouts
• Comply with global AML and financial conduct standards
  

We take compliance seriously, and identity verification is a core part of our secure and transparent payout process.