Can I switch an account after I accidentally purchase the wrong type of account?

Unfortunately, once an account type is purchased, it cannot be switched. If you accidentally purchase the wrong account, you would need to purchase the correct account. However, we understand that mistakes can happen, and we are here to assist you.

If you find that you’ve selected the wrong account type, please reach out to our support team at support@pivex.com. We will review your case and, where possible, help you resolve the situation. While we cannot guarantee a change in account type once the purchase is complete, we will do our best to support you.

Once an account is purchased, your profit target, rules, and specific conditions for the Trading Challenge are set. It’s essential to choose the right account type initially to ensure your trading goals align with your selected account size.

We always recommend double-checking the account type before completing your purchase.

Our support team is available to guide you in making the right choice for your trading strategy.